Communications Platforms

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

Mitel Communications Director Release 5.0 for 3300 ICP

Download All (45 MB) Show End User Documents

• System Administration Tool Help (or download ZIP file and click sysadminhelpmain.htm to launch)
• Technician's Handbook
• Hardware Technical Reference Manual
• Engineering Guidelines
• General Information Guide
• Mitel Voice Cluster Design and Implementation (Download document and associated .xls files)
• Troubleshooting Guide
• Voice Quality Troubleshooting Guide
• Resiliency Guidelines
• Site Planning Guide
• Safety Instructions
  
  
• Software Installer Tool Help (file viewing instructions)
• IP Phone Analyzer Help (file viewing instructions)

Mitel Communications Director Release 4.2 for 3300 ICP

Download All (70 MB) Show End User Documents

• System Administration Tool Help (or download ZIP file and click sysadminhelpmain.htm to launch)
• Technician's Handbook
• Hardware Technical Reference Manual
• Engineering Guidelines Addendum
• Data Interface Specifications Developer Guide
• 3300 ICP Multi-Node Management Clustering (Download document and associated .xls files)
• Troubleshooting Guide
  
  
• MCD and RIM BlackBerry Mobile Voice System Integration Guide

Mitel Communications Director Release 4.1 SP1 for 3300 ICP

• System Administration Tool Help (or download ZIP file and click sysadminhelpmain.htm to launch)

Mitel Communications Director Release 4.1 for 3300 ICP

Download All (71.3 MB) Show End User Documents

• System Administration Tool Help (or download ZIP file and click sysadminhelpmain.htm to launch)
• General Information Guide
• Technician's Handbook
• Hardware Technical Reference Manual
• Resiliency Guidelines
• Engineering Guidelines
• Safety Instructions
• 3300 ICP Multi-Node Management Clustering (Download document and associated .xls files)
• Site Planning Guide
• Troubleshooting Guide
• Software Installer Tool Help (file viewing instructions)

Mitel Communications Director Release 4.0 SP4 for 3300 ICP

• System Administration Tool Help (or download ZIP file and click sysadminhelpmain.htm to launch)

Mitel Communications Director for Industry Standard Servers (ISS) Release 5.0

• Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vMCD)
• Installation and Administration Guide for Industry Standard Servers (ISS)
• MCD for ISS Blade Administrator Online Help (or download ZIP file and click start.htm to launch)

Mitel Communications Director for Industry Standard Servers (ISS) Release 4.2

• Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vMCD)

Mitel Communications Director for Industry Standard Servers (ISS) Release 4.1 SP2

• Installation and Administration Guide for Industry Standard Servers (ISS)

Mitel Communications Director for Industry Standard Servers (ISS) Release 4.0

Download All (1.2 MB)

• MCD for ISS Blade Administrator Online Help (or download ZIP file and click start.htm to launch)
• Mitel Communications Director Installation and Administration Guide for Industry Standard Servers (ISS)
• Mitel Communications Director Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vMCD)

Multi Instance Communications Director, Release 1.1

Download All (13 MB)

• Multi Instance Communications Director (MICD) Manager Administrator Online Help ( or download ZIP file and click start.htm to launch)
• Media Server Manager Administrator Online Help ( or download ZIP file and click start.htm to launch)
• Multi Instance Communications Director Installation and Administration Guide
• Multi Instance Communications Director Engineering Guidelines
• Multi Instance Communications Director General Information Guide

Multi Instance Communications Director, Release 1.0 SP1

Download All (5 MB)

• Multi Instance Communications Director MCD Manager Administrator Online Help ( or download ZIP file and click start.htm to launch)
• Multi Instance Communications Director Media Server Manager Administrator Online Help ( or download ZIP file and click start.htm to launch)
• Multi Instance Communications Director Installation and Administration Guide

Multi Instance Communications Director, Release 1.0

Download All (5 MB)

• Multi Instance Communications Director MCD Manager Administrator Online Help ( or download ZIP file and click start.htm to launch)
• Multi Instance Communications Director Media Server Manager Administrator Online Help ( or download ZIP file and click start.htm to launch)
• Multi Instance Communications Director Installation and Administration Guide
• Multi Instance Communications Director Engineering Guidelines

Virtual Mitel Communications Director (vMCD), Release 5.0

• Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vMCD)
• Installation and Administration Guide for Virtual Mitel Communications Director (vMCD)

Virtual Mitel Communications Director (vMCD), Release 4.2 SP1

• Installation and Administration Guide for Virtual Mitel Communications Director (vMCD)

Virtual Mitel Communications Director (vMCD), Release 4.2

• Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vMCD)

Virtual Mitel Communications Director (vMCD), Release 4.1 SP2

• Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vMCD)
• Installation and Administration Guide for Virtual Mitel Communications Director (vMCD)

Virtual Mitel Communications Director (vMCD), Release 4.0

• Engineering Guidelines for Industry Standard Servers (ISS) and Virtual Mitel Communications Director (vMCD)
• Virtual Mitel Communications Director (vMCD) Installation and Administration Guide

SX-200 ICP, Release 5.0 UR2

• Technical Documentation (Instructions to view Folio files)
• Documentation Addendum for Release 5.0 UR2

SX-200 ICP, Release 5.0 UR1

Download All (55.4 MB)

• Technical Documentation (Instructions to view Folio files)
• MX Technician's Handbook
• CX/CXi and AX Technician's Handbook
• Engineering Guidelines
• General Information Guide
• Subattendant User Guide for the Mitel 5340 IP Phone, Rls 4.0

SX-200 ICP, Release 5.0

Download All (55.3 MB)

• Technical Documentation (Instructions to view Folio files)
• MX Technician's Handbook
• CX/CXi and AX Technician's Handbook
• Engineering Guidelines
• General Information Guide

Mitel 5000 Communications Platform - Version 5.1

Download All (130 MB)

• Mitel 5000 CP Installation Manual
• Mitel 5000 CP Features and Programming Guide
• Mitel System Administration and Diagnostics Guide
• Mitel 5000 CP DB Programming Help
• Mitel 5000 System Administration & Diagnostics Help (or download ZIP file and click help.htm to launch)
• Mitel 5000 User Web Portal Help (or download ZIP file and click help.htm to launch)

Mitel 5000 Communications Platform - Version 5.0 SP2

• Mitel 5000 CP DB Programming Help
• Mitel 5000 CP Installation Manual
• Mitel 5000 CP Features and Programming Guide

Mitel 5000 Communications Platform - Version 5.0 SP1

• Mitel 5000 System Administration & Diagnostics Help (or download ZIP file and click help.htm to launch)
• Mitel 5000 User Web Portal Help (or download ZIP file and click help.htm to launch)
• Mitel 5000 CP Installation Manual
• Mitel 5000 CP Features and Programming Guide

Mitel 5000 Communications Platform - Version 5.0

Download All (27.5 MB)Show End User Documents

• Mitel 5000 CP DB Programming Help (file viewing instructions)
• Mitel System Administration & Diagnostics Help (or download ZIP file and click help_csh.htm to launch)
• Mitel 5000 CP Installation Quick Start Guide
• Mitel 5000 CP Installation Manual
• Mitel 5000 CP Engineering Guidelines
• Mitel 5000 CP Features and Programming Guide
• Mitel 5000 CP SMDR Connection Guide
• Mitel System Administration and Diagnostics Guide
• Mitel 5000 CP Program Planning Sheets
• Mitel 5000 and Inter-Tel Axxess Message Print Diagnostics Manual
• Mitel 5000 CP Administrator Phone Guide
• Mitel 5000 CP Unified Voice Messaging and Enterprise Messaging Administrator Guide
• Mitel 5000 and MAS-NuPoint Unified Messaging Integration Guide
• Mitel 5000 CP Unified Voice Messaging E-Mail Synchronization Administrator Guide

Mitel 5000 Communications Platform - IP Devices & Gateways

Download All (9.64 MB)

• AudioCodes MGCP Gateway Installation Guide
• AudioCodes MP-104 SIP Gateway Installation Guide
• AudioCodes MP-114 & Mediant 1000 SIP Gateway Installation Manual (7000)
• Audiocodes MP-114 SIP Gateway Installation Manual (Axxess & 5000)
• Echo Troubleshooting Guide
• Quintum SIP Gateway Installation Manual (5000 and Axxess)
• VoIP Data Network Requirements
• VoIP Design Considerations

Mitel 3000 Communications Platform

Download All (43 MB)

• Mitel 3000 Administrators Manual (NA version)
• Mitel 3000 Administrators Manual (CALA version)
• Mitel 3000 Administrators Manual (Australia version)
• Mitel 3000 Automated Attendant Programming Instructions
• Mitel 3000 Basic Installation Instructions
• Mitel 3000 Broadband Module Manual (NA/CALA version)
• Mitel 3000 Broadband Module Manual (Australia version)
• Mitel 3000 Configuration Matrix
• Mitel 3000 Essential Programming Guide
• Mitel 3000 Installation & Maintenance Manual (NA version)
• Mitel 3000 Installation & Maintenance Manual (CALA version)
• Mitel 3000 Installation & Maintenance Manual (Australia version)
• Mitel 3000 Phone Quick Reference Guide (NA/CALA version)
• Mitel 3000 Phone Quick Reference Guide (Australia version)
• Mitel 3000 Software Upgrade Instructions
• Mitel 3000 Unified Communications Installation & Configuration Guide
• Mitel 3000 Valcom Door Box Installation Instructions
• Mitel 3000 Voice Mail Quick Reference Card (NA/CALA version)
• Mitel 3000 Voice Mail Quick Reference Card (Australia version)

3100 ICP, Release 4.1

Download All (80.0 MB)

• General Information Guide
  • Guide d'information générale (FRC)
  • Guida informativa (IT)
  • Algemene informatiegids (NL)
  • Guía de información general (SPL)
• Safety Instructions
• Technician's Handbook (NA)   (UK/Australian)
• Hardware User Guide (NA)   (UK/Australian)
• System Tool Help (NA)  or download ZIP (click System_Tool.htm to launch)
  • (UK version) or download ZIP (click System_Tool.htm to launch)
  • (Austrailian version)  or download ZIP (click System_Tool.htm to launch)

SX-200

Download All (28 MB)

• SX-200 LW19, Rls 3.2 (Instructions to view Folio files)
• SX-200 LW19, Rls 3.2 - General Information Guide
• SX-200 LW19, Rls 3.2 - Technician's Handbook
• LAN Design Guidelines for the Implementation of SX-200 IP Node

SX-2000 LW34

Download All (30 MB)

• Technical Documentation, Rls 1.0 (Instructions to view Folio files)
• General Information Guide, Rls 1.0
• Technician's Handbook, Rls 1.0
• Power Supply Installation Instructions, Rls 2.0

SX-2000 LW33

Download All (42.1 MB)

• Technical Documentation, Rls 3.0 (Instructions to view Folio files)
• General Information Guide, Rls 3.0
• Technician's Handbook, Rls 1.0

Inter-Tel Axxess 11.0

Download All (19.1 MB)

• 11.0 Program Planning Sheets
• Application Programming Checklists
• Axxess v11.0 Administrator Guide
• Axxess v11.0 Installation Manual
• CP Server Compatibility Summary
• CP Server Hardware Upgrade Instructions for Windows Server 2003
• CP Server Redundancy Manual
• CP Server Windows Server 2003 Notice
• CP Server Windows Server 2003 Upgrade Instructions
• CP Server Windows Server 2003 Upgrade Notice
• EVMC Cooling Fan Replacement (Dialogic)
• Message Print Diagnostics Manual
• Modem Kit Installation & Troubleshooting
• OS Recovery Instructions for PC-Based Products
• TechTip 0008U Software Chart

Inter-Tel Axxess - IP Devices & Gateways

Download All (9.9 MB)

• AudioCodes MGCP Gateway Installation Guide
• AudioCodes MP-104 SIP Gateway Installation Guide
• AudioCodes MP-114 & Mediant 1000 SIP Gateway Installation Manual (7000)
• Audiocodes MP-114 SIP Gateway Installation Manual (Axxess & 5000)
• IPC/IPRC & IP Endpoint Firmware Compatibility Matrix
• IPRC Enhanced Daughter Card Installation
• IPRC-DE Notice
• Echo Troubleshooting Guide
• Quintum SIP Gateway Installation Manual (5000 and Axxess)
• VoIP Data Network Requirements
• VoIP Design Considerations

3600 Hosted Key System, Release 4.0

Download All (19.5 MB)

• Add Tenant
• Call Records
• Configuration of System Peripherals
• General Information Guide
• Monitoring Interface
• Network Planning Guide
• Regular Maintenance Guide
• System Initial Configuration
• Troubleshooting
• Voice Mail Administrator Guide Release 3.0 Patch 5 - Compatible with 3600 HKS Release 4.0
• Voice Mail Release 3.0 Patch 5 - Provisioning Compatible with 3600 HKS Release 4.0
• Administrator Quick Reference Guide
• Manuel de référence rapide (Français)
• Administrator Reference Guide
• Line Interface Module
• Mitel 5201 IP Phone Quick Reference Guide
• Mitel 5201 IP Phone - Manuel de référence rapide (Français)
• Mitel 5212 IP Phone Quick Reference Guide
• Mitel 5212 IP Phone - Manuel de référence rapide (Français)
• Mitel 5220 IP Phone Quick Reference Guide
• Mitel 5220 IP Phone - Manuel de référence rapide (Français)
• Mitel 5224 IP Phone Quick Reference Guide
• Mitel 5224 IP Phone - Manuel de référence rapide (Français)
• Mitel 5340 IP Phone Quick Reference Guide
• Mitel 5340 IP Phone - Manuel de référence rapide (Français)
• Mitel IP Phone User Reference Guide
• Mitel Wireless LAN Stand in a 3600 HKS Environment Quick Reference Guide
• Mitel Wireless LAN Stand in a 3600 HKS environment - Manuel de référence rapide (Français)
• Polycom IP 301 SIP Phone Getting Started Guide
• Telematrix 3000 IP Phone Quick Refence Guide
• Telematrix 3000 IP Phone - Manuel de référence rapide (Français)
• Telephone on SIP FXS User Guide
• Voice Mail Getting Started Guide
• Voice Mail Quick Reference Guide
• Voice Mail - Manuel de référence rapide (Français)

Messaging

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

Enterprise Messaging

Download All (4.4 MB)

• Enterprise Messaging 2.0 Installation Manual
• Enterprise Messaging 2.0 Upgrade Instructions
• Enterprise Messaging 2.0 Field Configuration Utility Instructions
• Enterprise Messaging 2.0 Quick Start Guide

Download All (4.5 MB)

• Enterprise Messaging 1.2 Addendum
• Enterprise Messaging 1.1 Installation Manual
• Enterprise Messaging 1.x Field Configuration Utility Instructions
• Enterprise Messaging 1.x Quick Start Guide

Inter-Tel Unified Messaging

Download All (1.6 MB)

• Unified Messaging 2.3 Administrator's Guide
• Unified Messaging OSE 2.0 Administrator's Guide

Messaging Server

Download All (26.0 MB)

• Engineering Guidelines for Mitel Messaging Server 2.0 SP6
• PBX Integration Guide, Rls 2.0
• Server Configuration Guide, Rls 2.0
• Server Installation Guide, Rls 2.0
• Client Applications User Guide, Rls 2.0
• Engineering Guidelines, Rls 2.0
• Engineering Guidelines, Rls 2.0 SP3
• Start Here Guide, Rls 2.0
• Quick Reference Card, Rls 2.0
• Telephone User Guide, Rls 2.0
• General Information Guide, Rls 2.0

NuPoint Unified Messaging, Release 4.2 SP2

• Technician's Handbook, Rls 4.2 SP2
• System Administration Help, Rls 4.2 SP2 (or download ZIP file and click launch_sysadmin_help.htm to launch)
• Engineering Guidelines, Rls 4.2 incl. vNuPoint

NuPoint Unified Messaging, Release 4.2

Download All (24 MB) Show End User Documents

• Technician's Handbook, Rls 4.2
• General Information Guide, Rls 4.2
• System Administration Help, Rls 4.2 (or download ZIP file and click launch_sysadmin_help.htm to launch)
• Engineering Guidelines, Rls 4.2
• Optional Integrations Guide

NOTE: For MAS installations of NuPoint UM, also see the Mitel Application Suite documentation.

NuPoint Unified Messaging, Release 4.1

Download All (34.8 MB) Show End User Documents

• Technician's Handbook, Rls 4.1
• General Information Guide, Rls 4.1
• System Administration Help, Rls 4.1 (or download ZIP file and click Launch_Sysadmin_help.htm to launch)
• Optional Integrations Guide, Rls 4.1
• Engineering Guidelines, Rls 4.1

NOTE: For MAS installations of NuPoint UM, also see the Mitel Application Suite documentation.

Speech Server

Download All (8.0 MB)Show End User Documents

• Administration Web Page Help, Rls 5.0 (or download ZIP file and click sraa-administration.htm to launch)
• Installation and Maintenance Guide, Rls 5.0
• Start Here Guide, Rls 5.0

Download All (4.4 MB)Show End User Documents

• Installation and Maintenance Guide, Rls 4.6
• Integrated User Management Installation Guide, Rls 4.6
• Start Here Guide, Rls 4.6
• Engineering Guidelines Rls 4.6

Download All (11.5 MB)Show End User Documents

• Administration Web Page Help, Rls 4.5 (or download ZIP file and click sraa-administration.htm to launch)
• Personal Web Page Help, (Rls 4.5 ->)
• Personal Web Page Help, (Rls 4.5 ->) - French
• Personal Web Page Help, (Rls 4.5 ->) - Spanish
• General Information Guide, Rls 4.5

Applications & Solutions

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

Mitel Applications Suite, Rls 3.0 SP1

• MAS Engineering Guidelines
• MAS Installation and Maintenance Guide

• Administrator
  • Server Manager Help (or download ZIP file and click admin_help.html to launch)
  • User and Services Help (or download ZIP file and click admin_help.html to launch)

Mitel Applications Suite, Rls 3.0

Download All (68.5 MB)

• General Information Guide
• MAS Engineering Guidelines
• MAS Installation and Maintenance Guide
• Mitel 5000 and MAS-NuPoint Unified Messaging Integration Guide
• Audio & Web Conferencing Configuration and Maintenance Manual
• Mitel Integrated Configuration Wizard Help (or download ZIP file and click sysadminhelpmain.htm to launch)

• Administrator
  • Server Manager Help (or download ZIP file and click admin_help.html to launch)
  • User and Services Help (or download ZIP file and click admin_help.html to launch)
  • Unified Communicator Mobile Help (or download ZIP file and click admin_help.html to launch)
  • Teleworker Help (or download ZIP file and click mbg_help.htm to launch)
  • NuPoint Unified Messaging Help (or download ZIP file and click web_console_help.htm to launch)
  • Audio & Web Conferencing Help (or download ZIP file and click adminhelp.htm to launch)
  • Unified Communicator Advanced Administrator's Guide, Rls 4.1
  • Unified Communicator Advanced Admin Help, Rls 4.1 (or download ZIP file and click adminhelp.htm to launch)

• End User
  • My Unified Communications Help (or download ZIP file and click end_user_help.html to launch)
  • Audio & Web Conferencing Quick Reference Guide
  • UC Mobile Client Handset User Guide
  • UC Mobile Quick Reference Guide
    

• Unified Communicator (UC) Mobile Supplementary Documents
  • UC Mobile Supported Handsets
  • UC Mobile SMS Supported Network Carriers

Audio & Web Conferencing

To view Release 3.9 documentation, go to Mitel Applications Suite, Rls 2.2 and Rls 2.2 SP1.

Mitel TeleCollaboration Solution (MTS)

Show End User Documents

• Installation & Maintenance Guide, Rls 3.2
• Installation & Maintenance Guide, Rls 3.0
• Hardware Reference Guide, Rls 3.0

Mitel Unified Communicator 5000

Download All (4.7 MB)

• Customer Security Key-4 Installation & Configuration<
• Getting Started Guide
• Installation & Configuration Manual
• User Guide
• Windows Server 2003 Upgrade Kit Instructions

Inter-Tel Web Conferencing

Download All (0.8 MB)

• Web Conferencing & Remote Support 5.0 Installation Manual
• Web Conferencing & Remote Support 5.0 Administrator Guide

Live Business Gateway Release 3.3

Download All (1.5 MB)

• Installation and Maintenance Guide, Rls 3.3
• Engineering Guidelines, Rls 3.3
• Quick Reference Guide, Rls 3.3

Live Business Gateway Release 3.2

Download All (1.2 MB)

• Installation and Maintenance Guide, Rls 3.2
• Engineering Guidelines, Rls 3.2
• Quick Reference Guide, Rls 3.2

Live Business Gateway Release 3.1

Download All (2.5 MB)

• Installation and Maintenance Guide, Rls 3.1 Patch
• Quick Reference Guide, Rls 3.1 Patch
• Engineering Guidelines, Rls 3.1 Patch
• Installation and Maintenance Guide, Rls 3.1
• Quick Reference Guide, Rls 3.1

Live Business Gateway Release 3.0

Download All (1.4 MB)

• Installation and Maintenance Guide, Rls 3.0
• Quick Reference Guide, Rls 3.0
• Engineering Guidelines, Rls 3.0

Quick Conference

Download All (3.1 MB)

• Software Blade Guide, Rls 2.1
• Software Blade Guide, Rls 2.1 (HTML version)
• Engineering Guidelines, Rls 2.1
• Release Notes, Rls 2.1
• Quick Reference Guide (NA version)
• Quick Reference Guide (UK version)

Unified Communications

• General Information Guide

Unified Communicator Advanced (formerly YA)

Download All (5.6 MB)Show End User Documents

• Administrator Guide, Rls 4.1
• Administrator Portal Help, Rls 4.1 (or download ZIP file and click help.htm to launch)
• Engineering Guidelines, Rls 4.1

Download All (5.6 MB)Show End User Documents

• Administrator Guide, Rls 4.0
• Administrator Portal Help, Rls 4.0 (or download ZIP file and click help.htm to launch)
• Engineering Guidelines, Rls 4.0

Unified Communicator Express

Download All (3.2 MB)

• IT and Administrator Guide
• Quick Start Guide
• IT Quick Reference Guide
• User Guide

CT Gateway

Download All (0.5 MB)

• License Server Installation and Maintenance Manual
• Installation and Maintenance Manual

Customer Interaction Solutions (formerly 6100 Contact Center Solutions)

Download All(194 MB)

• Contact Center Solutions Enterprise Edition Reports Guide, version 6.0
• Contact Center Solutions Business Edition Reports Guide, version 6.0
• Contact Center Solutions General Information Guide, version 6.0
• Contact Center Solutions and Call Accounting - System Engineering Guide, version 6.0
  
  
• Deployment Guide
  
  
• User Guide, version 6.0
• Manual do usuário, versáo 6.0 (Brasil)
• Guía del usuario, versión 6.0 (Latino America)
• Guía del usuario, versión 6.0 (España)
• Guide de l’utilisateur, version 6.0 (Canada)
• Guide de l’utilisateur, version 6.0 (France)
• Manuale dell'utente, version 6.0 (Italia)
• Gebruikershandleiding, version 6.0 (Nederlands)
• Benutzerhandbuch, version 6.0 (Deutsch)
• User Guide, version 6.0 (China)

• ACD Resiliency
  • Getting Started Guide, version 6.0

• Call Accounting
  • General Information Guide, version 6.0
  • Installation Guide, version 6.0
  • Reports Guide, version 6.0
  • User Guide, version 6.0
  • Guía del usuario, versión 5.8 (Latino America)
  • Guide de l'utilisateur, version 5.8 (Canada)
  • Gebruikershandleiding, versie 5.8 (Nederlands)
  • Manual do usuário, versão 5.8 (Brasil)

• Contact Center Management
  • Installation Guide, version 6.0

• Intelligent Queue
  • Installation Guide, version 5.8

• Multimedia Contact Center
  • Installation Guide, version 6.0

Inter-Tel Contact Center Suite

Download All (17 MB)

• Advanced Applications Design Guide
• Callview 4.2 Installation Manual
• Callview 4.2 User Guide
• Contact Center Suite 4.2 Installation Manual
• Contact Center Suite 4.2 User Guide

Emergency Response Adviser 6.0

Download All (1.0 MB) Show End User Documents

• Installation and Maintenance Guide
• Administrator Help (file viewing instructions)
• Administrator Help (Français)
• Remote Help (file viewing instructions)
• Remote Help (Français)

Emergency Response Adviser 5.0

Download All (1.0 MB) Show End User Documents

• Installation and Maintenance Guide
• Administrator Help (file viewing instructions)
• Administrator Help (Français)
• Remote Help (file viewing instructions)
• Remote Help (Français)

Enterprise Manager 7.0

Download All (5 MB)

• Administrator's Guide Online Help (or download ZIP file and click Enterprise_Manager_Administrator_Guide.htm to launch)
• Technician's Handbook

Enterprise Manager 6.2

Download All (6.7 MB)

• Administrator's Guide Online Help (or download ZIP file and click Enterprise_Manager_Administrator_Guide.htm to launch)
• Technician's Handbook
• Engineering Guidelines

Enterprise Manager 6.1

Download All (6.6 MB)

• Administrator's Guide Online Help (or download ZIP file and click Enterprise_Manager_Administrator_Guide.htm to launch)
• Technician's Handbook
• Engineering Guidelines
• HP OpenView Rel 2.2 Plug-in User Guide

Enterprise Manager 6.0 SP2

Download All (6 MB)

• Administrator's Guide Online Help (or download ZIP file and click Enterprise_Manager_Administrator_Guide.htm to launch)
• Technician's Handbook

Enterprise Manager 6.0 (SP1)

• Engineering Guidelines

Enterprise Manager 6.0

Download All (6.6 MB)

• Administrator's Guide Online Help (or download ZIP file and click Enterprise_Manager_Administrator_Guide.htm to launch)
• Technician's Handbook
• HP OpenView Rel 2.1 Plug-in User Guide

Management Access Point

Download All (0.8 MB)

• Management Access Point Product Guide, Rls 1.3
• Management Access Installation and Safety Guide, Rls 1.3
• 7100 Management Access Point Product Guide, Rls 1.2

System Manager

• System Manager 2.0 Installation and Maintenance Manual

MAS Server Appliance, Rls 2.1

• Installation and Configuration Guide

Customer Service Manager, Rls 5.1

Download All (9.3 MB)

• Administrator
  • Technician's Handbook
  • Advanced Applications Design Guide
  • Server Online Help
  • Data Manager Online Help
  • Intelligent Router Online Help
  • Intelligent Router Quick Reference Guide
  • Business Dashboard and CSM and Report Format Samples

• End User
  • CallViewer Online Help
  • RealViewer Online Help
  • Reporter Online Help
  • Reporter Real-Time Online Help
  • CallViewer Quick Reference Guide
  • RealViewer Quick Reference Guide
  • Reporter Quick Reference Guide
  • Reporter Real-Time Quick Reference Guide

Mitel Communications Suite (MCS), Rls 1.1

Download All (4.0 MB)

• Mitel Communications Director (MCD) Software Blade for MCS
  (or download ZIP file and click MCD_Blade_for_MCS.htm to launch)
• Installation and Administration Guide
• Set Up and Installation Guide
• Engineering Guidelines

MSL Qualified Hardware List

• MSL Qualified Hardware List (Online version)
• MSL Qualified Hardware List (PDF version)
• MSL Qualified Hardware List - Microsoft HTML version (for IE only) (file viewing instructions)

Mitel Standard Linux

• Installation and Administration Guide, Rls 9.3

Mitel Unified IP Client for Sun Ray Solution, Rls 2.0

Download All (2.3 MB)

• Web Administration Help (or download ZIP file and click uicadminhelp.htm to launch)
• Installation and Administration Guide
• Engineering Guidelines
• Quick Reference Guide

Mobile Extension Rls 1.7 UR1

Download All (1.1 MB)

• Online Help (or download ZIP file and click admin_help.html to launch)
• Installation and Maintenance Guide
• Engineering Guidelines

Mobile Extension Rls 1.7

Download All (1.9 MB)

• Online Help, Rls 1.7 (or download ZIP file and click admin_help.html to launch)
• Quick Reference Guide, Rls 1.7
• Installation and Maintenance Guide, Rls 1.7
• Engineering Guidelines, Rls 1.7
• User Web Help, Rls 1.7
• Supported Handsets, Rls 1.7
• SMS Supported Network Carriers, Rls 1.7

Mobility Solutions

• General Information Guide, Rls 1.0

Mitel Border Gateway 7.0

Download All (4.2 MB)

• Online Help (or download ZIP file and click launch_mbg_help.htm to launch)
• Installation and Maintenance Guide
• Engineering Guidelines
• Remote IP Phone Configuration Guide

OPS Manager 9.2

Download All (4 MB)

• Online Help (English) (or download ZIP file and click start.html to launch)
• Online Help (French) (or download ZIP file and click start.html to launch)
• Technician's Handbook
• Engineering Guidelines

Secure Recording Connector, Rls 2.2

Download All (1.4 MB)

• Installation and Maintenance Guide
• Online Help (or download ZIP file and click launch_src_help.htm to launch)

NOTE: For Engineering Guidelines, see Mitel Border Gateway Release 5.2.

Wireless LAN Stand

• Wireless LAN Stand Configuration and Engineering Guidelines

Live Content Suite, Rls 1.1

• New Features
• Installation and Administration Guide
• User Guide

Intelligent Directory Rls 1.2

• Installation and Administrator Guide
• User Guide

Mitel 5610 Cordless Handset and IP DECT Stand

Download All (4.0 MB)

• Installation Guide, Rls 1.0
• 3300 ICP Configuration and Administration Guide, Rls 1.0
• 3300 ICP Quick Reference Guide, Rls 1.0
• 5000 CP Configuration and Administration Guide, Rls 1.0
• 5000 CP Quick Reference Guide, Rls 1.0
• RTX4002 DECT Repeater Guide, Rls 1.0

Kirk Wireless Solutions (Inter-Tel)

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• Kirk Wireless Server 600 Installation Manual
• Kirk Wireless Server 500 Installation Manual

IP-DECT Wireless System (Global) Release 5.0

Download All (38.5 MB) Show End User Documents

• Configuration Guides
  • Start Here - Right Click to download the IP-DECT System (Global) Configuration Guide
  • Mitel 5603 Configuration Guide
  • Mitel 5604 Configuration Guide
  • Mitel 5607 Configuration Guide
  • Push-to-Talk Configuration Guide
  • IP-DECT System (Global) and WiFi System (EMEA) Wireless Handset Advanced Capability Licensing Guide

• Technical Documentation
  • System Description
  • Open Access Protocol (OAP) Functional Description
  • System Planning

• Safety Instructions
  • 5603/5604/5607 Handset Safety Instructions
  • Base Stations, Chargers, WSM and WSM3 Safety Instructions

• Installation Guides
  • Base Station V2 Installation and Operation Guide
  • Wireless Messaging Gateway Hardware Platform (Elise3) Installation and Operation Guide
  • Wireless Messaging Gateway (WSM3) Installation and Operation Guide
  • Portable Device Manager (PDM) Windows Version Installation and Operation
  • Mitel 5604/5607/5624 Battery Pack Charger Installation Guide
  • Mitel 5603/5604/5607/5624 Rack Charger Installation and Operation Guide
  • Mitel 5603/5604/5607 Programmer Installation and Operation Guide

IP-DECT Wireless System (Global) Release 4.0 UR1

• Technical Documentation
  • Installation and Operation Manual IP-DECT Base Station for Mitel
  • Start Here - Right Click to download the IP-DECT System (Global) Configuration Guide

IP-DECT Wireless System (Global) Release 4.0

Download All (38.4 MB) Show End User Documents

• Configuration Guides
  • Start Here - Right Click to download the IP-DECT System (Global) Configuration Guide
  • Mitel 5603 Configuration Guide
  • Mitel 5604 Configuration Guide
  • Push-to-Talk Configuration Guide
  • 5604 Wireless Handset Advanced Capability Licensing Guide

• Technical Documentation
  • System Description
  • Functional Description
  • System Planning
  • Site Survey Tool Guide
  • Open Access Protocol Functional Description
  • Security Information

• Safety Instructions
  • 5603/5604 Cordless Handset Safety Instructions
  • 5602 Wireless Handset Safety Instructions
  • 5606 Wireless Handset Safety Instructions
  • Base Stations, Chargers, and WSM Safety Instructions

• Installation Guides
  • Base Station Installation and Operation Guide
  • Wireless Messaging Gateway (WSM) Hardware Platform (Elise2) Installation Guide
  • Wireless Messaging Gateway (WSM) Installation and Operation Guide
  • Portable Device Manager (PDM) Installation and Operation
  • Mitel 5604 Battery Pack Charger Installation Guide
  • Mitel 5603/5604 Rack Charger Installation and Operation Manual
  • Mitel 5603/5604 Programmer - Installation and Operation Manual
  • 5606 Software Download Tool Guide
  • 5602 Charging Rack Installation Guide
  • 5606 Charging Rack Installation Guide

IP-DECT Wireless Solutions (EMEA Only) Release 2

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• IP-Dect Technical Manual
• IP-Dect Site Survey Instructions
• Security Information

Your Assistant

Download All (9.4 MB)

• YA Collaboration User Guide, Rls 5.0
• YA Administrator Guide, Rls 5.0
• YA User Guide, Rls 5.0

Software Development

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

Data Interface Specifications

• Developer's Guide

HTML Toolkit, Rls 2.0

• Developer's Guide
• Programmer's Reference Guide
• Application Packager User Guide
• Application Uploader User Guide

SNMP Interface Specifications

• Developer's Guide

Unified Communicator Advanced SDK (formerly YA)

• SDK Programmer's Guide, Rls 4.0

Your Assistant SDK

• SDK Programmer’s Guide, Rls 5.0

Inter-Tel Applications Platform Development

Download All (5.0 MB)

• Applications Platform Developer's Manual
• Applications Platform Installation and Maintenance Manual