Mitel® Communications Director (MCD) is highly scalable, proven IP-PBX software with tremendous capabilities and versatility. Understanding key concepts about MCD such as user provisioning, voice quality, and data synchronization is vital for a successful deployment. The Solutions Guides help explain these concepts and more.

Click the links below for a brief overview of the currently available guides.

VMware Horizon View Support

VMware® Horizon View™ delivers desktop services from your cloud to enhance end-user freedom and IT management and control. This guide describes how VMware Horizon View is used with Mitel solutions.

Virtual Appliance Quick Reference Guide

The Virtual Appliance Quick Reference Guide is the first place to check if you are having problems in your virtual environment. It lists the top issues Mitel Support receives calls about. Please check it before calling Mitel Support -- you may find you can solve the issue quickly on your own.

Mobility and Private Wireless

The Mobility and Private Wireless Solutions guide describes the mobility solutions offered by Mitel, and provides examples for determining which solutions are required, based on the enterprise's users and operations. Both on-premise and off-premise mobility are discussed.

Integrating with Microsoft Lync and Exchange

For customers who already have Microsoft Lync and/or Exchange deployed, or who have decided not to deploy Mitel UC products, this guide describes, at a high level, the different ways these Microsoft products can be integrated with Mitel Communications Director, and provides information about where to find detailed integration instructions.

Network Upgrades

Every Mitel product includes documentation describing the upgrade procedure for one instance of the specific product. The Upgrades Solutions Guide supplements these instructions with a discussion of how to approach upgrading a full network. This Solutions Guide address situations such as multi-site resilient networks, and networks that contain MCDs at different release levels, and a mix of physical and virtual controllers. Challenges related to application and hardware incompatibilities are also addressed.

Hospitality

Mitel provides hospitality options for many different kinds of deployments, and the site conditions determine the best architecture to use for each deployment. This guide describes the various hospitality architectures, along with the supported Mitel communications platforms, consoles, and phones.

MICD Deployment

Provides information about the various factors that affect deployment decisions, and checklists of questions and scenarios that must be considered when designing an MICD-based installation.

Provisioning Users

Describes the various Mitel network configurations, and describes the best way to provision users in each one. Among the products discussed are MCD, MAS, Microsoft Active Directory, and NuPoint.

Virtual Appliance Deployment

Describes what you need to know to deploy and maintain vMCD, vMAS, vMBG, and other Mitel virtual products. Server specifications and VMware settings are discussed.

Multi-node Networking

Describes why you would want to use a multi-node network, and the various topologies you might use. It also shows how to design a multi-node network, with or without SDS, and with or without resiliency.

Using System Data Synchronization

Describes SDS sharing, and how to set it up in different network topologies. It also describes how to set up and maintain your trouble-free SDS network, with or without resiliency.

Migration to RDN Synchronization Mode

The MCD database model changed at MCD Release 4.0, from Classic Mode to RDN Synchronization Mode. Before upgrading to MCD Release 4.1 or higher, you must migrate your database to RDN Synchronization Mode. This Guide tells you how to do that using the checklist built into MCD Release 4.0 SP4.

Voice Quality

Describes the basics of ensuring good voice quality in your network. You will learn the six most common causes of poor voice quality, and how to avoid them. The guide includes a Common Symptoms and Causes section to give you a starting place for troubleshooting voice problems.

Survivability of Remote Branch Offices

Depending on the availability requirements of your network, and specifically the branch offices, different levels of redundancy and resiliency are required. This guide describes how to determine the availability level each branch office requires, and the six network architectures to use to achieve the required level.

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Communications Platforms

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

MiVoice Business, Rls 7.0

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Mitel Communications Director, Rls 6.0 SP3

Mitel Communications Director, Rls 6.0 SP2

Mitel Communications Director, Rls 6.0 SP1

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

MiVoice Business for Industry Standard Servers (ISS) and MiVoice Business Virtual Rls 7.0

Mitel Communications Director for Industry Standard Servers (ISS), Rls 6.0 SP2

Mitel Communications Director for Industry Standard Servers (ISS), Rls 6.0 SP1

MiVoice Business Multi Instance, Rls 1.2 SP2

Multi Instance Communications Director, Rls 1.2

Mitel Oria, Rls 3.3

Mitel Oria, Rls 3.2

Mitel Oria, Rls 3.1

MiVoice Business for Industry Standard Servers (ISS) and MiVoice Business Virtual Rls 7.0

Virtual Mitel Communications Director (vMCD), Rls 6.0

Mitel 5000 Communications Platform, Rls 6.0 SP1

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Mitel 5000 Communications Platform, Rls 6.0

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Mitel StreamLine Unit, Rls 1.1

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Messaging

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

NuPoint Unified Messaging, Rls 7.0

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

NuPoint Unified Messaging, Rls 6.0 SP2

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NuPoint Unified Messaging, Rls 6.0 SP1

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

NuPoint Unified Messaging, Rls 6.0

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Applications & Solutions

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

MiCollab, Rls 6.0

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Mitel Applications Suite, Rls 5.0 SP2

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Mitel Applications Suite, Rls 5.0 SP1

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Mitel Applications Suite, Rls 5.0

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Mitel Collaboration Advanced

To view Release 5.0 SP1 documentation, go to Mitel Applications Suite, Rls 5.0 SP1.

MiVoice for Lync

To view Release 1.0 documentation, go to Mitel Applications Suite, Rls 5.0 SP1 End User section.

Mitel Unified Communicator 5000

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Live Business Gateway, Rls 3.5

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Live Business Gateway, Rls 3.4

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UC360 Collaboration Point, Rls 2.1 SP1

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

MiCollab Client, Rls 6.0 SP3

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Unified Communicator Advanced, Rls 6.0 SP2

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Unified Communicator Advanced, Rls 6.0 SP1

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Unified Communicator Advanced, Rls 6.0

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Unified Communicator Express, Rls 3.1

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CT Gateway, Rls 5.0

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Contact Center

Download MiContact Center Docs(104 MB)

Archived Documents

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Emergency Response Adviser 6.0 SP1

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

Enterprise Manager 9.0

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Enterprise Manager 8.0

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MAS Server Appliance, Rls 2.1

Archived Documents

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Customer Service Manager, Rls 6.1

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Archived Documents

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Mitel Communications Suite (MCS), Rls 1.1

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MSL Qualified Hardware List

Mitel Standard Linux

Mitel Unified IP Client, Rls 3.0

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Archived Documents

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RIM BlackBerry Mobile Voice System

MiVoice Border Gateway, Rls 8.1

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Mitel Border Gateway, Rls 8.0

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Mitel Open Integration Gateway, Rls 2.0

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OPS Manager 9.2

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Archived Documents

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Mitel 5610 Cordless Handset and IP DECT Stand

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Mitel WiFi System (EMEA)

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

IP-DECT Wireless System (Global)

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End User Documents

NOTE: Only new and revised documents for this release are listed below. For a complete list of documents available for this product visit the End User Documents site.

MiVoice Integrations

Software Development

NOTE: The documents below apply to a specific product release. Only documents updated for that release are listed. For other documents (if any) in the product documentation set, see the previous release. Documents for releases not shown on this page are available in the Documentation Archives.

Data Interface Specifications (For MiVoice Business Rls 7.0)

HTML Toolkit, Rls 2.2

HTML Toolkit, Rls 2.0

Mitel Open Integration Gateway, Rls 2.0

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SNMP Interface Specifications

Unified Communicator Advanced SDK (formerly YA)

Your Assistant SDK

Inter-Tel Applications Platform Development

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Archived Documents

NOTE: You must be logged in to Mitel Online to see links to the archived documents. After logging in, reload this page, and then click the Archived Documents button again to see the links. Click here to log in now.

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