Plan bundles for customers

To plan and determine the necessary bundle and feature requirements:

  • Identify user types within potential customers and determine requirements for each user type.

  • Design bundles with feature/phone type combinations that will satisfy your requirements of user types.

See the following tables for details:

Considerations

  • User Bundle phone features are dependent upon the service type and license type selected for the type of user.

  • Up to three phone types per bundle can be configured, depending upon the service type and license type selected for the type of user for the bundle.

    Note

    When you downgrade a user bundle from Management Portal, for example a user going from 3 phones down to 2, the MiCollab Client API will cause the user's status to be deleted and recreated. The user will need to log out of MiCollab Client, log in again and manually recreate their routing rules (set which devices will ring in different states).

  • Phone types and feature profiles are also dependent upon the service type and license type selected for the type of user (see Table 2, “Phone Types by Service Type,” )

  • When selecting UCC user bundles, and creating MiCollab Client Service users through Management Portal, Management Portal will strip out any domain names from the username field before saving it to MiCollab. However, the user will receive a welcome email from MiCollab Client Service with the login ID to be <username>.<Enterprise domain name>. It will be necessary to inform MiCollab Client Service users that they need only to log in with their user ID, not including the domain name.

  • When MiCollab Client Service users have been created, and after being put in service there is a subsequent change to a user or a service, that user will receive a logout request on their MiCollab Client application.

  • When a MiCollab Client user changes their credentials in their MiCollab Client, and subsequently those credentials are changed within Management Portal, Management Portal will overwrite the credentialson the MiCollab Client for that user.

  • If a MiCloud Business Multi-Instance user has been created (a SB Entry UCC Bundle) with Twinning, and the user's firstname, lastname, as well as their email address is edited via Management Portal, then their IMAP Account Login in the Voicemail tab must be changed manually in the Edit User form in the Management Portal customer admin portal if the Embedded UM Enabled option is selected.

  • PC MiNet Softphone phone types are programmed on the MiCollab Client MBG.

  • When users with MiCloud Business Virtual bundles are created, languages are set by default based on the MiCollab default language for applications such as MiCollab Client.

  • When users with MiClould Business Mutli-Instance bundles are created, Management Portal can set the language for applications such as MiCollab Client because the MiCollab server is not involved in configuring those applications.

  • Modifying a user with a bundle containing the Hot Desk or ACD feature to one with a non-Hot Desk or non-ACD feature is not permitted. Modifying a user with a bundle containing a non-Hot Desk or non-ACD feature to one with a Hot Desk or ACD feature is not permitted. Only changes between non-Hot Desk or non-ACD bundles, as well as bundles that contain the Hot Desk or ACD features are permitted.

  • Users assigned bundles with Mobile Softphone, PC Softphone, Generic SIP, Hotdesk, or ACD Phone Types will not have their Call History display within their Management Portal page.

  • Provide access to site administration features on the portal.

  • Determine the Class Of Service (COS) numbers that will be used for each Feature Profile (determine Day/Night1/Night2 service).

  • Record the Feature Profiles with COS numbers and feature combinations for each Feature Profile.

    Tip

    Part of designing a bundle is to design a Feature Profile that will define the phone set features that a bundle will provide to the assigned user. A Feature Profile is essentially registered as a Class of Service (including Day/Night1/Night2 time of day settings).

Table 1 Supported Phone Sets

Phone Type

Models

IP

5220, 5304, 5312, 5320, 5320e, 5324, 5330, 5330e, 5340, 5340e, 5360, 5215, 5235, 6920, 6930, 6940

SIP

5603, 5604, 5607, 5610, 5624

Dual Mode

5212, 5220, 5224

DECT

112,

Open Phone

26 27

SIP-DECT

612, 622, 632, 650

User Bundle Features by Service and License Type

Table 2 MiCloud Business Virtual

Service type

MiCloud Business Virtual

Feature

Basic IPT

Standard IPT

Entry UCC

Standard UCC

Premium UCC

Contact Center Agent

Prime Phone

Y

Y

Y

Y

Y

Y

Second Phone

N

N

Y

Y

Y

N

Third Phone

N

N

Y

Y

Y

N

Fourth Phone

N

N

Y

Y

Y

N

Optional features

 

 

 

 

 

 

Voicemail

N

Y

Y

Y

Y

Y

Voicemail to Email

N

N

N

N

N

N

Nupoint Class of Service

N

Y

Y

Y

Y

N

Message Waiting

N

Y

Y

Y

Y

N

Unified Messaging

N

N

N

N

N

N

Standard Unified Messaging

N

N

Y

Y

Y

N

Advanced Unified Messaging

N

N

Y

Y

Y

N

AWV Conferencing

N

N

N

N

Y

N

MiCollab Client Service

Y

Y

Y

Y

Y

Y

Lync Plugin

N

N

Y

Y

Y

N

MiTeam

N

N

N

N

Y

N

Next Gen Mobile SIP Phone Settings

Y

Y

Y

Y

Y

Y

Enable Secure Transport

Y

Y

Y

Y

Y

Y

Compression

Y

Y

Y

Y

Y

Y

Table 3 MiCloud Business Multi-Instance

Service type

MiCloud Business Multi-Instance

Feature

Basic IPT

Standard IPT

Entry UCC

Contact Center Agent

Prime Phone

Y

Y

Y

Y

Second Phone

N

N

Y

N

Third Phone

N

N

Y

N

Fourth Phone

N

N

Y

N

Optional features

 

 

 

 

Voicemail

N

Y

Y

Y

Voicemail to Email

N

Y

Y

Y

Nupoint Class of Service

N

N

N

N

Message Waiting

N

N

N

N

Unified Messaging

N

N

N

N

Standard Unified Messaging

N

N

N

N

Advanced Unified Messaging

N

N

N

N

AWV Conferencing

N

N

N

N

MiCollab Client Service

Y

Y

Y

Y

Lync Plugin

N

N

Y

N

MiTeam

N

N

Y

N

Next Gen Mobile SIP Phone Settings

Y

Y

Y

Y

Enable Secure Transport

Y

Y

Y

Y

Compression

Y

Y

Y

Y

Phone Types by Service Type

Table 4 Basic IPT License - MiCloud Business Virtual (MLB)

Service type

MiCloud Business Virtual (MLB)

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

NA

NA

NA

External Phone

N

NA

NA

NA

PC MiNet Softphone

Y

NA

NA

NA

PC SIP Softphone

Y

NA

NA

NA

Mobile SIP Softphone

Y

NA

NA

NA

Next Gen Mobile SIP Softphone

Y

NA

NA

NA

Hotdesk

Y

NA

NA

NA

ACD

Y

NA

NA

NA

ACD With Softphone Phone

Y

NA

NA

NA

Generic SIP

Y

NA

NA

NA

MiVoice Conference Phone

Y

NA

NA

NA

Table 5 Basic IPT License - MiCloud Business Multi-Instance

Service type

MiCloud Business Multi-Instance

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

NA

NA

NA

External Phone

N

NA

NA

NA

PC MiNet Softphone

Y

NA

NA

NA

PC SIP Softphone

Y

NA

NA

NA

Mobile SIP Softphone

Y

NA

NA

NA

Next Gen Mobile SIP Softphone

Y

NA

NA

NA

Hotdesk

Y

NA

NA

NA

ACD

Y

NA

NA

NA

ACD With Softphone Phone

Y

NA

NA

NA

Generic SIP

Y

NA

NA

NA

MiVoice Conference Phone

Y

N

N

N

Table 6 Standard IPT License - MiCloud Business Virtual (MLB)

Service type

MiCloud Business Virtual (MLB)

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

NA

NA

NA

External Phone

N

NA

NA

NA

PC MiNet Softphone

Y

NA

NA

NA

PC SIP Softphone

Y

NA

NA

NA

Mobile SIP Softphone

Y

NA

NA

NA

Next Gen Mobile SIP Softphone

Y

NA

NA

NA

Hotdesk

Y

NA

NA

NA

ACD

Y

NA

NA

NA

ACD With Softphone

Y

NA

NA

NA

Generic SIP

Y

NA

NA

NA

MiVoice Conference Phone

Y

N

N

N

Table 7 Standard IPT License - MiCloud Business Multi-Instance

Service type

MiCloud Business Multi-Instance

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

NA

NA

NA

External Phone

N

NA

NA

NA

PC MiNet Softphone

Y

NA

NA

NA

PC SIP Softphone

Y

NA

NA

NA

Mobile SIP Softphone

Y

NA

NA

NA

Next Gen Mobile SIP Softphone

Y

NA

NA

NA

Hotdesk

Y

NA

NA

NA

ACD

Y

NA

NA

NA

ACD With Softphone

Y

NA

NA

NA

Generic SIP

Y

NA

NA

NA

MiVoice Conference Phone

Y

NA

NA

NA

Table 8 Entry UCC License - MiCloud Business Virtual (MLB)

Service type

MiCloud Business Virtual (MLB)

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

N

N

N

External Phone

N

Y

N

N

PC MiNet Softphone

Y

N

Y

Y

PC SIP Softphone

Y

N

Y

Y

Mobile SIP Softphone

Y

N

Y

Y

Next Gen Mobile SIP Softphone

Y

N

Y

Y

Hotdesk

Y

N

N

N

ACD

N

N

N

N

ACD With Softphone

N

N

N

N

Generic SIP

Y

N

Y

Y

MiVoice Conference Phone

Y

N

Y

Y

Table 9 Entry UCC License - MiCloud Business Multi-Instance

Service type

MiCloud Business Multi-Instance

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

N

N

N

External Phone

N

Y

N

N

PC MiNet Softphone

Y

Y

Y

Y

PC SIP Softphone

Y

Y

Y

Y

Mobile SIP Softphone

Y

Y

Y

Y

Next Gen Mobile SIP Softphone

Y

Y

Y

Y

Hotdesk

Y

N

N

N

ACD

N

N

N

N

ACD With Softphone

N

N

N

N

Generic SIP

Y

Y

Y

Y

MiVoice Conference Phone

Y

Y

Y

Y

Table 10 Standard UCC License - MiCloud Business Virtual (MLB)

Service type

MiCloud Business Virtual (MLB)

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

N

N

N

External Phone

N

Y

N

N

PC MiNet Softphone

Y

N

Y

Y

PC SIP Softphone

Y

N

Y

Y

Mobile SIP Softphone

Y

N

Y

Y

Next Gen Mobile SIP Softphone

Y

N

Y

Y

Hotdesk

Y

N

N

N

ACD

N

N

N

N

ACD With Softphone

N

N

N

N

Generic SIP

Y

N

Y

Y

MiVoice Conference Phone

Y

N

Y

Y

Table 11 Standard UCC License

Service type

MiCloud Business Multi-Instance

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

NA

NA

NA

NA

External Phone

NA

NA

NA

NA

PC MiNet Softphone

NA

NA

NA

NA

PC SIP Softphone

NA

NA

NA

NA

Mobile SIP Softphone

NA

NA

NA

NA

Next Gen Mobile SIP Softphone

NA

NA

NA

NA

Hotdesk

NA

NA

NA

NA

ACD

NA

NA

NA

NA

ACD With Softphone

NA

NA

NA

NA

Generic SIP

NA

NA

NA

NA

MiVoice Conference Phone

NA

NA

NA

NA

Table 12 Premium UCC License - MiCloud Business Virtual (MLB)

Service type

MiCloud Business Virtual (MLB)

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

Y

N

N

N

External Phone

N

Y

N

N

PC MiNet Softphone

Y

N

Y

Y

PC SIP Softphone

Y

N

Y

Y

Mobile SIP Softphone

Y

N

Y

N

Next Gen Mobile SIP Softphone

Y

N

Y

Y

Hotdesk

Y

N

N

N

ACD

N

N

N

N

ACD With Softphone

N

N

N

N

Generic SIP

Y

N

Y

Y

MiVoice Conference Phone

Y

N

Y

Y

Table 13 Premium UCC License - MiCloud Business Multi-Instance

Service type

MiCloud Business Multi-Instance

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

NA

NA

NA

NA

External Phone

NA

NA

NA

NA

PC MiNet Softphone

NA

NA

NA

NA

PC SIP Softphone

NA

NA

NA

NA

Mobile SIP Softphone

NA

NA

NA

NA

Next Gen Mobile SIP Softphone

NA

NA

NA

NA

Hotdesk

NA

NA

NA

NA

ACD

NA

NA

NA

NA

ACD With Softphone

NA

NA

NA

NA

Generic SIP

NA

NA

NA

NA

MiVoice Conference Phone

NA

NA

NA

NA

Table 14 Contact Center Agent - MiCloud Business Virtual (MLB)

Service type

MiCloud Business Virtual (MLB)

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

N

NA

NA

NA

External Phone

N

NA

NA

NA

PC MiNet Softphone

N

NA

NA

NA

PC SIP Softphone

N

NA

NA

NA

Mobile SIP Softphone

N

NA

NA

NA

Next Gen Mobile SIP Softphone

N

NA

NA

NA

Hotdesk

N

NA

NA

NA

ACD

Y

NA

NA

NA

ACD With Softphone

Y

NA

NA

NA

Generic SIP

N

NA

NA

NA

MiVoice Conference Phone

N

NA

NA

NA

Table 15 Contact Center Agent - MiCloud Business Multi-Instance

Service type

MiCloud Business Multi-Instance

Phone type

PRIME

SECOND

THIRD

FOURTH

Deskphone

N

NA

NA

NA

External Phone

N

NA

NA

NA

PC MiNet Softphone

N

NA

NA

NA

PC SIP Softphone

N

NA

NA

NA

Mobile SIP Softphone

N

NA

NA

NA

Next Gen Mobile SIP Softphone

N

NA

NA

NA

Hotdesk

N

NA

NA

NA

ACD

Y

NA

NA

NA

ACD With Softphone

Y

NA

NA

NA

Generic SIP

N

NA

NA

NA

MiVoice Conference Phone

N

NA

NA

NA

Table 16 Management Portal Administrator Bundle Features

Bundle type

Feature

Description

Administrator Bundle

ACD

The ACD Group feature allows you to create groups of users that can be placed in call paths such as those used by call centers and support groups.

Advanced Settings

Allows the user to modify business hours.

Auto Attendant

Allows the user to create, modify and delete Auto Attendant call flows.

Call Flows

Allows the user to create, modify and delete company call flows.

Call Groups

Enable user to create, add or remove users to Pickup Groups, Hunt Groups, and Ring Groups.

Call Rerouting Destinations

Lets the system redirect calls to alternate answering points or devices.

Company Speed Dial

Enable user to create, modify and delete company wide speed dial numbers.

Email Capabilities

Enables the user to send information emails and reset passwords.

General Mailbox

Allows the user to create, modify and delete general company mailboxes.

Hot Desk Phones

Allows users to create, modify and delete hot desk devices.

Key Templates

Lets you manage and assign key templates.

Music On Hold

Lets you enable and upload embedded Music On Hold (MOH) for a site.

Synchronize Platforms

Lets you initiate the Synchronize Platforms operation for a Customer.

Users

Provides access to the directory to create, modify and delete a customer's users.