Set up platform groups
Use Management Portal to assign one or more platform groups to a customer. To make a platform group available to a customer, register it and set it up as a site in a resilient or non-resilient environment. After setting up a site, you can set up MiCollab Client Multi-Tenant servers.
Enter a public facing domain name for each platform group you register so that users can access Mitel platforms and the Management Portal. Public facing fully qualified domain names (FQDN) are used to construct URLs. An FQDN is required for the following products:
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MiVoice Business
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MiVoice Business Express
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MiCollab
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Mitel Border Gateway
Register a platform group
Registering a platform group with Management Portal allows you to assign it to a customer. Register a platform group with one MiVoice Business or with multiple resilient pairs. For each MyVoice Business pair, you must configure cluster elements in the System Administration Tool.
Important: When registering a platform group in Management Portal, the IP or FQDN entered for the hostname appears as the public facing domain name. You can choose to leave the default name or change it. The setting is available in the Advanced Settings page. Only a service provider can change the settings.
To register a platform group:
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From Platforms > Platform Groups, click Register Platform. Note: Click Save to save the changes in the current tab before moving on to the next tab.
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Select the platform type from the Type list.
Notes
It is important to enter the MSL Username and Password in the appropriated fields when registering a MiCollab or MiCollab with Voice platform group. Otherwise, the registration will fail.
When migrating from MiCollab 5.0 SP2 to MiCollab 6.0 SP1, you need to re-enter the MSL Username and Password credentials when performing edit operations (such as when editing a platform group). -
Click Submit to register the platform group.
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Add the MiVoice Business instance(s).
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Add Sites as necessary to associate with the platform group.
When creating (or subsequently modifying) Sites and configuring the associated MBG(s), the User Phone Details will show up to four user phones that can be programmed on the MBG. Both the MiCloud Business Multi Instance and MiCloud Business Virtual Entry UCC Bundle has four phones associated with it. See Planning Bundles for the phone types supported for each license type. To ensure that the user’s SIP phone number is programmed on the MBG, verify that the Third Phone check box is selected. To ensure that the user’s SIP phone number is programmed on the MBG, verify that the Third Phone check box is selected.
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Add MiCollab Client Tenants as necessary. To enable MiCollab MiTeam, click MiTeam Service.
Steps to create a platform group using a blueprint
Platform Manager provides a way for Service Providers to create MiVoice Business and MiVoice Business Express platform groups based on blueprints created with Platform Manager.
Note
If you make a change to the Platform Manager server, for example change the credentials, make sure that you also change them in Management Portal.
To use Platform Manager blueprints in Management Portal, follow these steps:
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Enable the Platform Manager feature.
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Register Platform Manager.
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Register a Platform Manager blueprint.
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Create a platform group using a Platform Manager blueprint.
Step 1 Enable the Platform Manager feature:
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From the System tab, click Operations Profile.
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Do one of the following:
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To create a new profile and enable Platform Manager, click Create Operations Profile, select Platform Managed and other features and responsibilities to include in the profile.
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Select the profile, click the Edit icon, and select Platform Managed.
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Click Submit.
Step 2 Register Platform Manager:
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From the System tab, click Platform Manager Registration.
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Do all for the following:
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In the Host Name field, enter the Platform Manager IP address or FQDN.
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In the Username and Password fields, enter the MSL Admin username and password.
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In the Password Token field, enter the token for establishing a trusted relationship between Management Portal and Platform Manager.
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Click Submit.
Step 3 Register a Platform Manager blueprint:
Register a Platform Manager blueprint configured in Platform Manager so that you can automatically generate base platform instances during Customer provisioning.
To register a Platform Manager blueprint:
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From the Platforms tab, click Platform Manager Blueprints Assignment.
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Click Register Platform Manager Blueprint.
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Enter a unique and meaningful name for the blueprint.
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Select the Platform Manager blueprint to register.
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Enter a description for the blueprint, including the specific platform features that are included. Some special characters [/, <, >, :, etc] are not supported.
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Click Submit.
Step 4 Create a platform group using a blueprint or custom instance:
Create as many platform groups as you need using a blueprint or custom instance.
Notes
After you create a platform group using a blueprint, you cannot add any more instances to that group.
If you select Configure Management Host Names for the Platform, you need to configure the host names for each MiVoice Business instance in the MiVoice Business tab
To create a MiVoice Business platform group:
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From Platforms > Platform Groups, click Register Platform.
Note: When registering a platform, click Save when working in each of the tabs associated with the task at hand, before moving on to the next tab. -
From the Type drop-down list, select MiVoice Business.
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If you select Managed Platform, do the following steps:
Note
If the platform comes from Platform Manager, you can deselect the Managed Platform option. After you disable the Managed Platform option and submit the change, it cannot be undone.
From Select instance by, click Blueprint.
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From the Blueprints list, select the blueprint to use to create the platform group. OR
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From Select instance by, click Custom to select a custom instance.
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From the Custom Instances list, select the instance to use to create the platform group.
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Enter a description for the platform group.
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Click Submit.
To create a MiVoice Business Express platform group using a blueprint or custom instance:
Notes
When registering a platform, click Save when working in each of the tabs associated with the task at hand, before moving on to the next tab.
When registering a platform in Management Portal, the IP or FQDN entered for the hostname appears as the public facing domain name. You can choose to leave the default name or change it. The setting is available in the Advanced Settings page. Only a service provider can change Advanced settings
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From Platforms > Platform Groups, click Register Platform.
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From the Type drop-down list, select MiVoice Business Express.
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If you select Managed Platform, do the following steps:
Note
If the platform comes from Platform Manager, you can deselect the Managed Platform option. After you disable the Managed Platform option and submit the change, it cannot be undone.
From Select instance by, click Blueprint.
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From the Blueprints list, select the blueprint to use to create the platform group. OR
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From Select instance by, click Custom to select a custom instance.
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From the Custom Instances list, select the instance to use to create the platform group.
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In Public Facing FQDN/IP Address, enter the FQDN.
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Select any additional platform options required for MBG, Mitel Management Gateway, third party NAT or VCNS.
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Enter a description for the platform group.
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Click Submit.
Update a registered Platform Manager server
You can modify all the settings after you register a Platform Manager server. If the IP address now points to a different Platform Manager server, make sure that you restore a backup from the original Platform Manager server.
Caution
Pointing to a completely different Platform Manager server can result in unpredictable results.
Delete a registered Platform Manager server
You can delete a registered Platform Manager server if no platform groups are configured on it. Deleting the Platform Manager server also deletes all the configured Platform Manager blueprints.
Edit Platform Manager blueprints
You can change the Name, Description and Deprecated fields anytime after creating a blueprint. However, after you use a Platform Manager blueprint to create a platform group, you cannot change it. If you delete the platform(s) that use the blueprint, you can edit the blueprint again.
Delete Platform Manager blueprints
Similar to the Edit operation, you cannot delete a blueprint that was used to create a platform group. If you delete the platform(s) that use the blueprint, you can delete the blueprint.
Deprecate a Platform Manager blueprint
You can deprecate a Platform Manager blueprint so that it can no longer be used to create platform groups. A blueprint that is marked as "Deprecated", does not affect any existing platform groups created with the blueprint.
Configure Management Portal in a NAT network (MLB)
NAT-based networks are required for MiCollab Platform-based solutions in MLBs.
For Management Portal to access nodes (for example, MiVoice Business) from the SP Network, two IP addresses are required:
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Customer Host Name - the IP address configured on the node itself (for example MiVoice Business).
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Management Host Name - the IP address needed to access nodes (for example MiVoice Business) from the Service Provider network.
Step 1 Register the MiCollab platform with NAT support:
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Click the Platforms tab, select Platform Groups, then click Register Platform.
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Select Configure Management Host Names For This Platform. This information tells Management Portal that the MiCollab is deployed in a NAT network.
Note
Note: You cannot disable the "Requires Management Host Name Configuration" option after you register the MiCollab platform.
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Enter the required information.
Note
Make sure you enter the Management Host Name IP address in the Host Name field. The Management Host Name IP address is used to access MiCollab from the Service Provide network and is not the actual IP Address (or FQDN) of the MiCollab on the Customer Network. The Public Facing FQDN/IP Address field is independent and has no effect on this configuration.
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Click Submit.
Step 2 Configure the MiVoice Business node with the Management Host Name:
After MiCollab is registered, the MiVoice Business tab lists any MiVoice Business nodes that you add to MiCollab. By default MiVoice Business displays its own IP Address as configured in the Customer Network (the Customer Host Name field). Use the following procedure to configure the Management Host Name so that Management Portal can access the MiVoice Business from the Service Provider network.
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Click the MiVoice Business tab.
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Click the Edit button for the first MiVoice Business listed.
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In the Management Host Name field, enter the IP Address that is used to access MiVoice Business from the Service Provide network.
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Click Save.
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If required, configure other MiVoice Business instances.
Step 3 Complete the MiCollab registration:
All tabs except for Platform Details and MiVoice Business are disabled until you enter the Management Host Name in Step 2.
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Use the tabs to configure Sites, SIP Billing Number, and other platform group settings.
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Click Save.
Configure Management Portal in a NAT network (SB)
NAT-based networks are required for MiVoice Business-based solutions in SBs.
For Management Portal to access nodes (for example, MiVoice Business) from the SP Network, two IP addresses are required:
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Customer Host Name - the IP address configured on the node itself (for example MiVoice Business).
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Management Host Name - the IP address needed to access nodes (for example MiVoice Business) from the Service Provider network.
Step 1 Register the MiVoice Business platform with NAT support:
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Click the Platforms tab, select Platform Groups, then click Register Platform.
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Select Configure Management Host Names For This Platform. This information tells Management Portal that MiVoice Business is deployed in a NAT network.
Note
Note: You cannot disable the "Requires Management Host Name Configuration" after you register the MiVoice Business platform.
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Enter the required information.
Note
Make sure you enter the Management Host Name IP address in the Host Name field. The Management Host Name IP address is used to access MiVoice Business from the Service Provider network and is not the actual IP Address (or FQDN) of the MiVoice Business on the Customer Network. The Public Facing FQDN/IP Address field is independent and has no effect on this configuration.
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Click Submit.
Step 2 Configure the MiVoice Business node with the Management Host Name:
After MiVoice Business is registered, the MiVoice Business tab lists all other MiVoice Business nodes that are in cluster. By default MiVoice Business displays its own IP Address as configured in the Customer Network (the Customer Host Name field). Use the following procedure to configure the Management Host Name so that Management Portal can access MiVoice Business from the Service Provider network.
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Click the MiVoice Business tab.
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The MiVoice Business tab lists all other MiVoice business nodes in the cluster.
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For the first MiVoice business, the management host name appears automatically as it was entered by the administrator in the first tab.
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Click the Edit button for the other MiVoice Business listed.
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In the Management Host Name field, enter the IP Address that is used to access MiVoice Business from the Service Provide network.
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Click Save.
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If required, configure other MiVoice Business instances.
Step 3 Complete the MiVoice Business registration:
All tabs except for Platform Details and MiVoice Business are disabled until you enter the Management Host Name in Step 2.
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Use the tabs to configure Sites, SIP Billing Number, and other platform group settings.
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Click Save.
Configure Management Host Name for a Platform Manager managed platform (SB):
When the MiVoice Business platform is managed by Platform Manager, the selected MiVoice business Platform Manager instance (the Platform Manager instance selected either through blueprint or through custom option) automatically fetches the Management Host name for all the clustered MiVoice business platforms from the registered Platform Manager server and shows the same in MiVoice Business tab in Management Platform.
Reconfigure MiCollab to enable NAT support
If you previously registered MiCollab without NAT support, you can enable it using the following steps.
To reconfigure MiCollab to enable NAT support:
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Click Platforms and then click the Edit icon for the MiCollab platform.
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From the Platform Details tab, enable the Requires Management Host Name Configuration.
To configure MiVoice Business node with management host name:
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Select the MiVoice Business tab. The MiVoice Business nodes are listed with defaulted “Management Host Name” values. The “Management Host Name” is defaulted to the “Local Host Name” (which is the IP Address/FQDN of the MiVoice Business in the Customer network).
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Click the Edit button on the first MiVoice Business instance. This will bring up a dialog to enter the “Management Host Name”. Remove the defaulted “Management Host Name” IP Address, and enter the IP Address that is used to access the MiVoice Business from the Service Provide network and click Save.
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Repeat this process as needed for all the listed MiVoice Business instances.
Note
A MiCollab registered with “Requires Management Host Name Configuration” cannot be reconfigured to disable NAT support. This MiCollab needs to be deleted and re-added.
Reconfigure MiVoice Business to enable NAT support
If you previously registered MiVoice Business without NAT support, you can enable it using the following steps.
To reconfigure MiVoice Business to enable NAT support:
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Click Platforms and then click the Edit icon for the MiVoice Business platform.
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From the Platform Details tab, enable the Requires Management Host Name Configuration.
To configure MiVoice Business node with management host name:
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Select the MiVoice Business tab. The MiVoice Business nodes are listed with defaulted “Management Host Name” values. The “Management Host Name” is defaulted to the “Local Host Name” (which is the IP Address/FQDN of the MiVoice Business in the Customer network).
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Click the Edit button on the first MiVoice Business instance. This will bring up a dialog to enter the “Management Host Name”. Remove the defaulted “Management Host Name” IP Address, and enter the IP Address that is used to access the MiVoice Business from the Service Provide network and click Save.
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Repeat this process as needed for all the listed MiVoice Business instances.
Note
A MiVoice Business registered with “Requires Management Host Name Configuration” cannot be reconfigured to disable NAT support. This MiVoice Business needs to be deleted and re-added.
Extend the number of agent skill groups available in Management Portal
Each instance of MiVoice Business in Management Portal can have a maximum of 999 agent skill groups. However, in Management Portal, call flows use agent skill groups with ACD Paths and by default the Multi-Instance Communications Director (MICD) configuration limits the number of agent skill groups to 64. You can increase this limit by changing the Extended Agent Skill Group setting in the License and Option Selection form.